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Facing an issue with your PERS?

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Who are you? *

A company

An individual

Name / Company Name *

Email *

Phone Number *

Helpdesk Topic *

PERS Serial Number

Vehicle Brand *

Configuration Kit

When do you put your PERS into service for the first time?

Can you start the vehicle?

Have you ever been able to ride the vehicle with the kit?

Can the vehicle ride now?

Condition of use

Weather, Slope, Load, Usage context (commuting, city, etc...)

What are the unusual behavior you observe?

Free to write

Is there any unusual noise when powering on/riding? Can you identify from which component the noise is coming?

Free to write

Do you see any error on the screen at start-up/ when riding?

Do the accessories work normally?

What are the accessories connected to the kit?

Front Light, Rear Light, Blinkers, Brake Lights, Horn, Other accessories (write it ...)

Have you made any recent modification on the vehicle? Dismounting component, moving harness, etc ...

If Yes, please explain what.

Did you ride near the speed limitation or over it?

Is a "Power limitation" or "Overspeed" already appears on your screen?

Which tools do you have?

Local Diagnostic Tool

PCAN-USB

DB9 connector

Photo

Comments

Feel free to add any information that may help us for your PERS kit diagnotic.

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